Symphony works with clients across the tourism industry and related areas of community and economic development.

Some clients require a specific research project or marketing campaign. Others need ongoing management, implementation support, or additional capacity for a major initiative. We adapt our role to the organization and the outcomes it is working toward.

We support local, community, regional, and sector destination organizations with research, marketing, strategy, reporting, stakeholder engagement, and program delivery.

Projects may include:

• Visitor and market research

• Destination marketing

• Annual and multiyear planning

• Performance measurement

• MRDT planning and reporting

• Destination BC cooperative marketing programs

• Stakeholder communications

• Visitor guides and websites

• Destination stewardship initiatives

• Project and partnership management

Tourism often intersects with economic development, community planning, infrastructure, recreation, culture, and resident priorities.

Symphony helps governments understand tourism activity and develop practical approaches to destination development. Our work can support council decisions, strategic plans, funding applications, investment priorities, and community engagement.

Projects may include tourism strategies, value of tourism research, visitor analysis, stakeholder consultation, governance support, and implementation planning.

We work with Indigenous tourism partners according to the priorities, direction, and knowledge of each organization or community.

Support may include research, planning, project coordination, experience development, communications, marketing, or partnership development. Project scopes are created collaboratively and reflect the appropriate cultural, community, and organizational context.

Visitor attractions, accommodations, activity providers, and other tourism businesses can use Symphony’s research and marketing services to better understand their customers and identify opportunities.

We can help businesses examine customer origins and profiles, refine target audiences, improve their digital presence, develop content, plan campaigns, and assess potential markets.

Tourism is often an important part of broader community and regional development.

Symphony works with economic development organizations, nonprofits, and community partnerships to evaluate tourism opportunities, engage local stakeholders, develop plans, and coordinate implementation.

Many tourism projects involve several organizations, communities, or funding partners.

Symphony can provide a neutral coordinating role by managing timelines, budgets, meetings, communications, deliverables, and reporting. We help partners maintain a shared understanding of the project while ensuring that responsibilities and next steps remain clear.

Our team has worked with tourism destinations, businesses, governments, and industry organizations throughout British Columbia.

A client and partner logo section can be included here to demonstrate the range of organizations and communities supported by Symphony.

Many tourism projects involve several organizations, communities, or funding partners.

Symphony can provide a neutral coordinating role by managing timelines, budgets, meetings, communications, deliverables, and reporting. We help partners maintain a shared understanding of the project while ensuring that responsibilities and next steps remain clear.