About Symphony
Symphony Tourism Services, a subsidiary of the Thompson Okanagan Tourism Association, based in Kelowna, BC, functions as a tourism agency. It provides a distinct array of research, marketing, and consulting services to a broad spectrum of clients, encompassing small and medium-sized enterprises, communities, destination management organizations, local and regional governmental bodies, festivals and events, and various tourism stakeholders.
Our Values
Support
At Symphony, our goal is to be a supportive partner in all our endeavours. We offer guidance, navigate resources, manage projects, and answer questions for our partners.
Insight
Our foundation is built on research and data, enabling us to deliver valuable and actionable insights to all clients and partners.
Sustainability
Sustainable tourism is central to our identity and expertise, whether for marketing, destination management, or product development.
Knowledge
As information curators, we possess extensive knowledge of the tourism industry, which we aim to impart to businesses and communities for their collective benefit.
Social Enterprise
Symphony was established by the Thompson Okanagan Tourism Association to provide research and marketing services that are often inaccessible to small businesses & communities. Profits support TOTA’s non-profit programs.
Experience
We aim to provide Symphony clients and partners with an experience that incorporates our values of insight, knowledge and support at all times.

At Symphony, you'll collaborate with tourism industry experts who are both passionate and driven. Our team is dedicated to providing top-notch agency work, ensuring you partner with quality individuals.